Privacy Policy
How cashewplus.com (TTQ Co. Ltd.) handles the information you submit through the enquiry form and while browsing the site — what is collected, why, how long it is kept, and your rights. Includes image copyright and usage rights.
This privacy policy explains how TTQ Co. Ltd. (cashewplus.com) handles your information. In short: we collect only what you voluntarily submit through the enquiry form — name, email, country, phone number and message — and use it solely to answer you. The site sets no cookies and runs no advertising or analytics trackers. Enquiries are delivered to us by email through the form service FormSubmit; video embeds use youtube-nocookie; WhatsApp is a click-to-chat link. We do not sell or rent personal data. To access, correct or delete what you have sent us, email [email protected].
What we collect
Two things, and no more than that.
What you send us
the enquiry form asks for your name, email address, country, phone number and message. Everything in it is voluntary and there is no account to create. If you write to us by email or WhatsApp instead, we hold that message the same way.
Standard server logs
our hosting provider records the ordinary technical information every web server records — IP address, timestamp, page requested, browser user-agent — to serve pages and defend against abuse. We do not use these logs to build a profile of you, and we do not combine them with enquiry data.
We do not ask for, and have no use for, any special category of personal data: nothing about health, beliefs, politics or ethnicity, and no payment card details anywhere on this site.
Why we use it, and on what basis
| Data | Purpose | Basis |
|---|---|---|
| Enquiry form fields | Answering your enquiry and following up about machinery, plant projects, spares or service. | Steps taken at your request before entering a contract, and our legitimate interest in responding to a business enquiry. |
| Contact details of customers | Delivering, installing and supporting equipment you have ordered. | Performance of the contract between us. |
| Server logs | Serving the site, diagnosing faults, and preventing abuse. | Our legitimate interest in operating a working, secure website. |
We do not use your details for marketing you did not ask for. If we ever wanted to, we would ask first, and a refusal would change nothing about the answer you get to an enquiry.
How long we keep it
| Record | Retention |
|---|---|
| Enquiries that do not lead to an order | 5 years from your last message, then deleted. |
| Customer and project records | For the life of the commercial relationship, then as long as Vietnamese tax and commercial law requires records to be kept — currently 10 years. |
| Server logs | Short-term, as retained by our hosting provider for operational and security purposes. |
Who else touches your data
Three third parties are involved in running this site, and only the first one receives anything you type.
FormSubmit
the enquiry form posts to formsubmit.co, which forwards your submission to us by email. Your form data passes through their service to reach our inbox.
YouTube (privacy-enhanced mode)
video embeds load from youtube-nocookie.com, Google's no-cookie domain, and only once you click play. Thumbnails are still served by YouTube, so YouTube sees a request for the image when the page loads.
the WhatsApp button is an ordinary link to wa.me. Nothing is sent until you tap it and choose to write to us, at which point WhatsApp's own terms and privacy policy apply to the conversation.
We do not sell, rent or trade personal data, and we do not share it with advertising networks or data brokers. Nobody is running an advertising pixel or an analytics tracker on this site.
International transfers
TTQ Co. Ltd. is in Vietnam, so if you write to us from anywhere else your enquiry is transferred to Vietnam and read there. The services named above operate their own international infrastructure and may process data outside your country. If you would rather not have your details leave your jurisdiction, do not use the form — telephone us instead.
Cookies
This site sets no cookies. There is no consent banner because there is nothing to consent to.
The only thing stored in your browser is a single theme value in local storage, which remembers whether you chose the light or dark version of the site. It never leaves your device, it identifies nothing, and clearing your browser data removes it. Third-party cookies may be set by YouTube or WhatsApp if you interact with those, under their own policies.
Your rights
You may ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. You may also object to our processing it or ask us to restrict it. Email [email protected] from the address you contacted us on, or use the contact page. We answer privacy requests within 30 days and usually much sooner, and we do not charge for it.
If you are in a jurisdiction with a data protection authority and you are unhappy with how we have handled a request, you are entitled to complain to it. We would rather you told us first.
Image copyright & usage rights
All photographs, diagrams, illustrations and video on cashewplus.com are the property of TTQ Co. Ltd. unless credited otherwise, and are protected by copyright. They show our own machines, in our own factory and in customers' plants.
What you may do without asking
quote or reference this site editorially, and link to any page. If you reproduce an image in a review, article or student work, credit it as "Photo: TTQ Co. Ltd. — cashewplus.com" with a link back.
What needs permission
any commercial use: brochures, catalogues, marketplace listings, trade-show material, competitor websites, or reproducing our images to advertise machines you did not buy from us. Modifying an image to remove our marking is never permitted.
How to request it
email [email protected] with the image or page URL, where it will appear, and for how long. We answer image requests within about 5 business days and grant most of them.
If you find our images misused
tell us. Our photographs turn up regularly on listings for machinery that is not ours, which misleads buyers about what they are purchasing, and we act on it.
Children
This is an industrial machinery site with no consumer or entertainment content. It is not directed at children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us something, email us and we will delete it.
Changes and governing law
We may update this policy as the site or the law changes; the date at the top of this page is the date of the current version. Material changes will be reflected here rather than notified individually, since we hold no marketing list to notify.
This policy and any dispute arising from it are governed by the laws of the Socialist Republic of Vietnam.
Who to contact
TTQ Co. Ltd.
TTQ Industrial Equipment Manufacture Co., Ltd. — International Sales & Export Division
- Phone / WhatsApp
- +84 (0) 902 682 917 · WhatsApp
- Registered office
- 125C, Str 14, Ben Cat Quarter, Phuoc Binh Ward, Thu Duc City, Ho Chi Minh City, Vietnam
- International sales office
- MT Eastmark, A.10.17, Đ. Trường Lưu, Long Trường, Ho Chi Minh City, Vietnam
- Working hours
- Monday–Saturday, 12:00–21:00 (GMT+7 / ICT)
- Commercial basis
- FOB Cat Lai Port, Ho Chi Minh City
Frequently asked questions
What data does cashewplus.com collect?
Do you sell my data?
Does cashewplus.com use cookies?
How long do you keep my enquiry?
How do I get my data deleted?
Can I use TTQ photographs on my own site?
Related reading & machines
Talk to a cashew engineer
Tell us your target capacity, grades and location — we’ll come back with a costed proposal.